10 Year Warranty

Only Smart Step offers the most comprehensive, “Best In Class” 10-Year Manufacturer’s Warranty. With our extensive and proven track record in many commercial environments, Smart Step can confidently stand behind this guarantee. As the manufacturer located in the United States, we comply with all stringent U.S. regulations. With our SmartTech Polyurethane (STP), Smart Step mats are free of Formaldehyde, Heavy Metals, PVC’s, Latex, Plasticizers, Phthalate, or any other fillers. This allows us to warrant every Smart Step mat against any defects in materials and workmanship for 10 years, with great pride.

As a part of the 10-Year Manufacturer’s Warranty, Smart Step also includes a 3-Year Performance Warranty.


Smart Step mats provide the optimum in comfort and relief. The ¾” SmartTech Polyurethane (STP) composite, effectively suspends body weight reducing impact on the back, legs, and feet, while encouraging proprioception (rebalancing). This exclusive advantage results in unmatched and consistent comfort.


The 20 degree, gradually beveled edges of a Smart Step mat will never roll up, which prevents dangerous trip hazards. Distinctive to Smart Step mats, our Advanced Polyurethane Technology (APT) includes 100% memory properties, meaning the mat is cured flat and will remain flat.


The unique one-piece construction of the Smart Step mat eliminates the need for glues or toxic bonding agents that often break down in time. Our mats will never separate, bubble up, ripple, or tear as a result of broken down glues.


Smart Step mats have an unprecedented immediate-recovery (bounce back) and are guaranteed to never lose their form. The polyurethane construction will not compress (squish down) creating dangerous high and low spots or lose resiliency. This results in consistent comfort, even where the most frequent standing occurs.


With over 20 years of experience producing polyurethane products, Smart Step mats are manufactured with the highest standards possible. Many of the Collections feature our exclusive “Dye Wash” finishes or custom surface applications. Each of the Dyed mats are hand washed, which makes no two mats exactly the same. While very similar, a slight variance between mats using the same dye may occur. With normal wear, finishes and/or surface applications may fade over time. Smart Step mats are sealed on both top and bottom, making them water resistant. It is important that care is taken to ensure a floor is completely dry before a Smart Step mat is put in place. To help prevent mat movement, periodically clean the bottom of your Smart Step mat. Any floor cover may create color differentials to the floor when exposed to elements such as sunlight, humidity, and other environmental conditions. Smart Step, LLC is not responsible for any reaction between our products and floors. It is our recommendation that customers contact their floor supplier to learn more about their finish, or request a sample mat for testing. Wearing small heeled shoes on Smart Step mats is discouraged, and while unusual, may leave indentation marks or punctures. Smart Step mats are not recommended for areas involving hot oils, such as deep fryers. When dismantling the Puzzle Piece mats, lift to release the notch, do not tug or pull on the connection.