SMART STEP RETURNS
PLEASE NOTE: ALL WARRANTY CLAIMS AND RETURNS MUST BE ACCOMPANIED BY A PROOF OF PURCHASE. If the return is a warranty-related issue, a defective mat or is the wrong size or color, a UPS call tag will be issued to pick up the mat. If the return is the customer's choice or the customer does not like the color, the customer must contact Smart Step within 30 days of purchase to request a return or exchange. The customer will be responsible for the shipping costs associated with the return, and a $20/mat restocking fee may apply. If the mat is being exchanged, the replacement mat(s) will be sent after the returned mat has been received.
All returns of Smart Step Mats must have a return authorization (RA) number. You may request a return authorization number by filling out the form below. When the RA is received, our customer service department will reply back to you with the information to write on the outside of the box and supply you with the address to send the product back to.
For help to properly roll your Smart Step mat for returning, please watch our how-to video here.
For help to properly roll your Smart Step Beauty mat for returning, please watch our how-to video here.
Due to their customized nature, Custom Standing Solutions are ineligible for returns or exchanges. Extended Size options are separate from this and a return authorization may be requested.
Puzzle Piece mats with Premium PuzzlePiece Adhesive applied to them will not be available for return or exchange.
If purchased from a retail location or through an authorized Smart Step distributor, please contact the place of purchase for their return policy. If you feel you have a warranty related return, please fill out the return authorization form below or by calling 866-624-5700.
To request a return authorization (RA) number please fill out the form below:
KLOGS SHIPPING3-4 business days post order confirmation. Klogs Footwear are not eligible for shipping outside of the United States.
Klogs Footwear products are guaranteed from manufacturer’s defects within six (6) months from date of purchase. If you believe that your purchase has a defect, please contact Customer Service immediately to arrange for a return for inspection. If we find that the product contains a manufacturer's defect, we will replace it. We do not replace products that have been replaced from a previous claim. We reserve the right to determine between defective product and normal wear-and-tear.
KLOGS RETURNS WE CANNOT ACCEPT
- Any returns received after 30 days from the delivery of your merchandise. For your convenience, the date that we must receive your return will be printed on the front of the packing slip shipped with your purchase.
- Any non-defective returns will require a $20 re-stocking fee and will not be accepted if there is any evidence of wear.
- We cannot accept any returns for items purchased from other websites or retail stores. Please contact those retailers directly for any returns.