Shipping & Returns
Most Smart Step Mats will ship within 2-3 business days (within Continental US). Due to our exclusive “Dye and Wash” finishes for designer mats, additional production time may be required to process your order (approx. 7-10 business days - within Continental US). For bulk and custom orders, please contact us for shipping timelines. All orders are shipped via UPS Ground.
If a Smart Step mat is found to be defective as per the warranty, a full replacement mat or allowance toward a Smart Step Mat will be offered. Smart Step reserves the right to determine if a mat is considered warranted, normal wear and tear, or other.
Accidental Replacement Coverage
Every Smart Step mat comes with an Accidental Replacement Allowance. If a mat has been accidentally damaged and not covered under the 10-Year Manufacturer’s Warranty, a replacement allowance will be available towards the cost of a new Smart Step Mat. Contact your Distributor or Smart Step Customer Service Department for more information.
Maintenance and Cleaning
Designed to provide comfort and well-being, Smart Step mats require little to no special care. Most spills can easily be cleaned with warm water and a towel or mop. For more difficult stains, detergents are recommended. It can be spot cleaned, swept, or stick vacuumed (non-brushrolled) as needed. Smart Step recommends that you always test our products with any chemicals to be used. A free test sample is available.
We at Smart Step strive to exceed your every expectation and want to ensure that you are 100% satisfied with your purchase. If for any reason you are not completely satisfied, please contact us at firstname.lastname@example.org or 800-981-4979. Enjoy your Smart Step mat for many years to come!