Smart Step Warranty

10-YEAR MANUFACTURER'S WARRANTY
You Stand On It, We Stand Behind It!

Only Smart Step offers the most comprehensive, “Best-in-Class”, 10-Year Manufacturer’s Warranty. With our extensive and proven track record in many commercial environments, Smart Step can confidently stand behind this guarantee. As the manufacturer located in the United States, we comply with all stringent U.S. regulations. With our “SmartTech Polyurethane” (STP), Smart Step Mats are free of formaldehyde, heavy metals, PVC’s, latex, plasticizers, phthalate, or any other fillers. This allows us to warrant every Smart Step Mat against any defects in materials and workmanship for 10 years, with great pride.

As a part of the 10-Year Manufacturer’s Warranty, Smart Step also includes a 3-Year Performance Warranty, which specifically calls out:

REMAIN UNMATCHED IN COMFORT

Smart Step Mats provide the optimum in comfort and relief. The ¾” SmartTech Polyurethane (STP) composite, effectively suspends body weight, thus reducing impact on the back, legs, and feet, while encouraging proprioception (rebalancing). This exclusive advantage results in unmatched and consistent comfort.

ALWAYS LIE FLAT

The 20 degree, gradually beveled edges of a Smart Step Mat will never roll up, which prevents dangerous trip hazards. Distinctive to Smart Step, our STP includes 100% memory properties, meaning the mat is cured flat and will always remain flat.

NEVER DELAMINATE

The unique one-piece construction of the Smart Step Mat eliminates the need for glues or toxic bonding agents that often break down in time. Our mats will never separate, bubble up, ripple, or tear as a result of broken down glues.

NEVER COMPRESS

Smart Step Mats have an unprecedented immediate recovery (bounce back) and are guaranteed to never lose their form. The one-piece STP polyurethane construction will not compress (squish down) creating dangerous high and low spots or lose resiliency. This results in consistent comfort, even where the most frequent standing occurs.

Products, Benefits and Care

REPLACEMENT COVERAGE

Smart Step Mats have an unprecedented immediate recovery (bounce back) and are guaranteed to never lose their form. The one-piece STP polyurethane construction will not compress (squish down) creating dangerous high and low spots or lose resiliency. This results in consistent comfort, even where the most frequent standing occurs.

ACCIDENTAL REPLACEMENT COVERAGE

Every Smart Step Mat comes with an Accidental Replacement Allowance. If a mat has been accidentally damaged and not covered under the 10-Year Manufacturer’s Warranty, a replacement allowance will be available towards the cost of a new Smart Step Mat. Contact your Distributor or Smart Step Customer Service Department for more information.

MAINTENANCE AND CLEANING

Designed to provide comfort and well-being, Smart Step Mats require little to no special care. Most spills can easily be cleaned with warm water and a towel or mop. For more difficult stains, mild soap and water are recommended. It can be spot cleaned, swept, or stick vacuumed (non-brushrolled) as needed. Smart Step recommends that you always test our products with any chemicals to be used. A free test sample is available upon request.

PRODUCT OVERVIEW AND GUIDELINES

With over 20 years of experience producing polyurethane products, Smart Step Mats are manufactured with the highest standards possible.

FINISH AND CUSTOM SURFACE APPLICATIONS

Many of the collections feature our exclusive “Dye Wash” finishes or custom surface applications. Each of the dyed mats are hand washed, which makes no two mats exactly the same. While very similar, a slight variance between mats using the same dye may occur. With normal wear, finishes and/or surface applications may fade over time and are not covered under the Performance Warranty.

FLOORING AND USAGE

Smart Step Mats are sealed on both top and bottom, making them water resistant. With normal wear, mats containing custom surface applications may fade, wear or peel over time and are not covered under the Performance Warranty. It is important that care is taken to ensure a floor is completely dry before a Smart Step Mat is put in place. To help prevent mat movement, periodically clean the bottom of your Smart Step Mat. Any floor cover may create color differentials to the floor when exposed to elements such as sunlight, humidity, and other environmental conditions. Smart Step, LLC is not responsible for any reaction between our products and floors. It is our recommendation that customers contact their floor supplier to learn more about their finish, or request a sample mat for testing. Wearing small heeled shoes on Smart Step Mats is discouraged, and while unusual, may leave indentation marks or punctures. Smart Step Mats are not recommended for areas involving hot oils, such as deep fryers. When dismantling the PuzzlePiece mats, lift to release the notch, do not tug or pull on the connection.

CUSTOMER SERVICE

We at Smart Step strive to exceed your every expectation and want to ensure that you are 100% satisfied with your purchase. If for any reason you are not completely satisfied, please contact us at customerservice@SmartStepFlooring.com or 866.624.5700. Enjoy your Smart Step Mat for many years to come!